Frequently Asked Questions

💬 What is the delivery process like for Home Hideouts products?

We offer free UK delivery and your product will be shipped within 3-10 working days of its availability. Our team takes great care in packaging your items, ensuring they arrive safely at your door.

💬 Can I return an item?

Yes! If your item arrives damaged or you change your mind, we offer hassle-free returns. Simply contact us within 24 hours at info@homehideouts.co.uk for assistance. You can review our full Returns Policy on the website for more details before ordering.

💬 How do I pay for my order?

We accept all major credit and debit cards, as well as Klarna for flexible payment options. Choose Klarna at checkout to pay in 3 interest-free instalments or within 30 days—no fees, no interest.

💬 Do you offer international shipping?

Currently, we only offer free delivery within the UK. However, we’d be happy to explore delivery options for international orders. If you're located outside the UK, please get in touch with us, and we’ll provide you with a shipping cost and timeframe.

💬 How do I care for my Home Hideouts furniture?

Our products are designed with care and attention to detail. Each piece has its own care instructions to help maintain its beauty and longevity. Be sure to check the specifications section of the product page for specific advice or let us know if you have any questions.

💬 Can I get help with styling my home?

Absolutely! We love to inspire and support our customers in creating a home that reflects their personality. Feel free to reach out if you need styling advice or want to explore complementary pieces from our collection.

💬 What is Home Hideouts Insiders?
It’s a private members’ community designed for those who want a home that truly reflects their energy & personal growth. It’s more than just interiors—it’s about designing a space that feels as good as it looks.

💬 When does the community launch?
We’re opening to a select number of founding members soon! By joining the waitlist, you’ll be the first to know.

💬 Is there a cost to join?
For now, it’s completely free to join as a founding member. Future membership perks and exclusive access will be rolled out over time.

💬 Will I get access to styling help?
Yes! We’ll be sharing expert-backed styling strategies, moodboards, home wellness insights, and exclusive opportunities to connect with interior designers and creatives.